Refund Policy
Last Updated: October 8, 2026
At CUT THE LOWS, we want you to feel confident when purchasing our courses, memberships, and services.
Because our products and services include digital educational content, community access, and personalized services, refund eligibility may vary depending on what you purchased.
1. Digital Courses
CUT THE LOWS courses provide access to digital educational content.
Because digital course content may be accessed immediately after purchase, purchases may generally be non-refundable once access to the course or a substantial portion of its content has been provided.
If you experience a technical issue that prevents you from accessing a course you purchased, please contact us so we can investigate and attempt to resolve the issue.
2. Community Memberships
CUT THE LOWS may offer recurring producer community memberships.
Membership pricing and benefits may vary depending on the membership level.
If you do not wish to continue a recurring membership, you should cancel the membership before the next billing period.
Unless otherwise stated at checkout, cancellation will prevent future charges but does not necessarily provide a refund for a membership period that has already been paid for.
3. One-on-One Lessons
One-on-one lessons are scheduled services reserved for a specific time.
If you need to cancel or reschedule a lesson, please provide reasonable advance notice.
Refunds for missed appointments, late cancellations, or no-shows may not be available.
Any cancellation or rescheduling requirements presented during the booking process will apply to that booking.
4. Track Building Services
Track-building services involve personalized time and work dedicated to a specific project.
Because work may begin after a project is booked or payment is received, refunds may be limited once work has started.
If you need to cancel a project, please contact us as soon as possible.
Any refund will be considered based on the amount of work already completed, time reserved, and project-specific terms agreed upon before the service begins.
5. Mixing and Mastering Services
Mixing and mastering services involve work performed specifically for your music.
Once work has begun, payments may be non-refundable or only partially refundable depending on the amount of work already completed.
If there is a problem with the delivered work, please contact us and explain the issue. We will make reasonable efforts to resolve legitimate service issues according to the agreed project scope.
6. Duplicate or Accidental Payments
If you believe you were charged more than once for the same purchase due to a payment-processing error, please contact us promptly.
We will review the transaction and, where appropriate, issue a correction or refund.
7. Promotional or Discounted Purchases
Special offers, promotional pricing, discounted products, bundles, or other limited-time offers may have different refund terms.
Any special refund conditions presented at the time of purchase will apply.
8. How to Request a Refund
To request a refund or report a billing issue, contact CUT THE LOWS through the contact information provided on our website.
Please include:
- Your name
- Email address used for the purchase
- Product or service purchased
- Purchase date
- Reason for your request
- Any relevant order or transaction information
We may request additional information to verify the purchase.
9. Refund Review
Refund requests are reviewed individually based on the applicable product, service, purchase terms, and circumstances.
Submitting a refund request does not guarantee that a refund will be approved.
If a refund is approved, the refund will generally be issued to the original payment method where possible.
Processing times may vary depending on the payment provider or financial institution.
10. Changes to This Refund Policy
CUT THE LOWS may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact
If you have questions about this Refund Policy or would like to request a refund, please contact CUT THE LOWS through the contact information provided on our website.
CUT THE LOWS
Learn. Produce. Release.